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Customer Satisfaction: When completing exit surveys, our customers have given us an average satsfaction score of 96% over the past three years. These ratings are available for inspection in our office. Here are some of the comments from our customers:
“I am beyond pleased with my experience at Longhorn Collision. Everyone was wonderful, my car looks better than ever, and I even got to play 'catch' with the shop dog while I waited.” —KN
“Longhorn Collision gives high-quality service and does exemplary work. After trying several different shops in town, I say these guys are the best!” —CC
“I have never been treated so kindly at an automotive repair shop before. I really felt comfortable leaving my car in good hands!” —MG
“Fast and professional service. No hassles. What I like.” —MW
“Wonderful service! [They] went out of their way to get my car finished quickly. My car looks and runs like new!” —EP
“Customer service! Surpassed only by [their] willingness to be of help and their refusal to inconvenience me! Even if I hadn't been happy with the body work, their customer service would bring me back!” —RR
“Second time I have been to Longhorn (which is tough to do for an Aggie) and have been satisfied both times.” —GF
“It is not often that the owner of a business gets involved with customer service like you did. Thank you for being prompt and for your professionalism.” —RG
“You have the best selection of magazines in your waiting room that I have ever seen.” —JK
“Both timely and courteous; took care of all the insurance and rental details.” —IC
“Thanks for treating a poor college student so nice!” —JK
“Very helpful staff and knowlegeable. I will always come back and tell all my friends to come here too.” —MS
“I've used Longhorn before and that's why I came back.” —BC
“Very fast, quality job. Went beyond my expectations.” —JS
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